This section describes the essential skills and knowledge and their level, required for this unit.
Required knowledge and understanding include:
appropriate personal protective equipment (PPE)
commonwealth, state and territory anti-discrimination legislation and regulations
disability awareness
efficient and effective customer service
limitations of work role, responsibility and professional abilities
occupational health and safety (OHS) legislation and procedures
organisational and professional procedures, ethical practices and business standards
privacy legislation and confidentiality requirements
processes for recording data and administering records
relevant commonwealth, state and territory building legislation, local government regulations and Australian standards
report writing
research methods.
Required skills and attributes include:
analytical skills to:
interpret and apply legislative requirements pertaining to disability access
interpret the impacts of the full range of disabilities and the limitations that each disability places on the individual's ability to access the environment
interpret how the full range of environmental barriers impacts on people with disabilities (who may have any of many impairments)
evaluate the provision of access in relation to legislative requirements
application skills to:
apply relevant codes of practice and other legislative requirements to work processes
apply and adhere to all OHS regulations, policies and processes in the workplace
apply disability awareness to work processes
maintain knowledge of current codes, standards, regulations, practices and industry updates
communication skills to:
explain clearly information on issues relating to the provision of access
identify client needs
consult effectively with clients and colleagues
impart knowledge and ideas through oral, written and visual means
interpersonal skills to:
relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and mental abilities
provide advice in a sensitive and appropriate manner
facilitate change for greater awareness of disability access
analyse own work practices and process outcomes critically
adapt to new workplace situations
literacy skills to:
assess and use workplace information
interpret building and transport terminology and jargon
read and understand instructions concerning OHS and the use of equipment, tools and PPE
read and record data
negotiation skills to:
clarify client requirements
establish the contractual conditions with the client
establish the site access arrangements
numeracy skills to:
undertake measurement tasks
perform calculations, such as those necessary to determine the provision of access
organisational skills to:
prepare and administer documentation
implement organisational policies and procedures
respond to customer service expectations
prepare contracts and meet contractual obligations
problem-solving skills to:
develop appropriate strategies for addressing areas of access non-compliance
report-writing skills to:
prepare a streetscape access audit report to meet the contractual requirements of the client
prepare a streetscape access audit report that meets organisational requirements
research skills to:
source information to assist in developing potential solutions to the provision of appropriate access
teamwork skills to:
work effectively with other people
technical skills to:
read and interpret plans
carry out measurements and calculations
select and prepare appropriate tools and equipment in readiness for use in a streetscape access audit
safely handle tools and equipment
technology skills to:
apply information technology and computer skills to prepare working documentation and reports.